Right when your customer is clicking through the cancelation flow. Right when they reach the magic metric to be the perfect candidate for an upsell. At these moments and more - a friendly text will decrease churn and improve upsell metrics.
Are your users butting up against their usage limits? Are they checking out the upgrade page? Do customers usually upsell after a specific period of time?
News flash: it doesn't matter what your users's signal is. It just matters that you connect with them right at the right moment to make the up-sale. A triggered text sent out at the moment of the sales signal will get you into more upsell conversions
You know when something is going wrong. Maybe it's that usage drops off. Or maybe a key metric changes. Or maybe a campaign is ending. Whatever trigger point there is - send out a text
If your customer is cancelling - send them a text right then. Right as they're going through the cancellation flow. Ask them if there's anything you can do to keep their business.
Solve churn before it starts.
Don't have time to confirm appointments? No shows? No problem. People prefer to get a text to remind them. And with Bitesize automated texting, you just set it and forget it.
You made it this far, why not take it for a spin?
