Talk to the right users in the right way at the right time
Right when your customer is clicking through the cancelation flow. Right when they reach the magic metric to be the perfect candidate for an upsell. At these moments and more - a friendly text will decrease churn and improve upsell metrics.
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Automate Texts for Upsell Triggers
Onboard your customers
Accounts expiring? Text them.
Schedule outreach in advance
Manage tech support
Upsell them right when they display buying behavior
Are your users butting up against their usage limits? Are they checking out the upgrade page? Do customers usually upsell after a specific period of time?
News flash: it doesn't matter what your users's signal is. It just matters that you connect with them right at the right moment to make the up-sale. A triggered text sent out at the moment of the sales signal will get you into more upsell conversions
Stop churn before it starts.
Reach out automatically when red flags rise
You know when something is going wrong. Maybe it's that usage drops off. Or maybe a key metric changes. Or maybe a campaign is ending. Whatever trigger point there is - send out a text
Reach out when they're going through a cancelation flow
If your customer is cancelling - send them a text right then. Right as they're going through the cancellation flow. Ask them if there's anything you can do to keep their business.
Solve churn before it starts.
Don't have time to confirm appointments? No shows? No problem. People prefer to get a text to remind them. And with Bitesize automated texting, you just set it and forget it.